Course passes, class tickets and cancelled sessions
What to do if you cannot attend a session, or if we reschedule or cancel one.
1 min read · Last updated 10 Oct 2026
If you cannot attend
Live sessions are recorded wherever the course says so, and recordings are available to pass and ticket holders for the access window shown on the course page. Missing a live session does not normally entitle you to a refund, because you still have access to the recording and materials. If you are in difficult circumstances, contact support and we will look at what we can do.
If we reschedule
We announce changes on the course page and by email. If the new time does not work for you, you can ask for a refund of the affected session or course. Tell us when you ask.
If we cancel
If we cancel a session or a whole course, we will tell you promptly and either arrange a replacement you can attend or refund the part you have paid for and not received.
How refunds are processed
Open Refunds from your account and select the order. The status and reasoning appear on the same page. See Checking the status of a refund request.
UK SQE Course is an independent provider. We are not affiliated with, endorsed or accredited by the Solicitors Regulation Authority (SRA).
Was this article helpful?
Still need help? Our support team can look into your specific situation.
Contact supportUK SQE Course is an independent SQE preparation provider. We are not affiliated with, endorsed or accredited by the Solicitors Regulation Authority (SRA) or Kaplan SQE. We do not register candidates for the SQE and cannot guarantee exam results. Our content is exam preparation, not legal advice. Official SQE information is published by the SRA at sra.org.uk/sqe.